Refund policy
Refund Policy
At Primed to Perfection, we take pride in the quality of every product we create. If you're not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 15 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. Due to the nature of beauty and skincare products, we are unable to accept returns on opened or used items unless the product is faulty or damaged.
Faulty or Damaged Products If you receive a product that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order at hello@primedtoperfection.com.au. We will arrange a replacement or full refund at no cost to you.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges We do not offer direct exchanges. If you'd like a different product, please return your original item (if eligible) and place a new order.
Return Shipping Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Non-Returnable Items
- Opened or used beauty products
- Gift cards
- Sale or discounted items (unless faulty)
Contact Us For any questions about your order or our returns process, please contact us at hello@primedtoperfection.com.au